Flexible Resources Associates supplied Littlewoods Retail shop direct with a program team and tranformation director
Ø Led transformation program; minimised disruption to customers; orchestrated back (billing, purchasing, finance and legal) and front (technical support, marketing, product development, purchasing and pricing) office optimisation with intense outsourcing options to reduce costs Optimized call and contact centre operations (included business intelligence gathering empowerments)
Ø Generated an M&A charter to guide future strategy.
Ø Large scale Business Optimisation Programme to re-integrate group businesses.
Ø Staff recruiting, right sizing, development and motivation of corporate culture and values BPR / BPI during tremendous periods of change
Ø Strategic market planning and competitive positioning.
Ø New business and market development programs launch, consultations, presentations and negotiations relationship management
Ø Defined, promoted and implemented joint engagement models Internal & external counsellor and advocate to stakeholders
Ø Managed a team of 30 staff in defining an organisational change programme. This included defining the organisational structure, people skills, service levels and underlying cost base for the group
2009-01-22 15:32:49